FAQ
Here you'll find answers to the most frequently asked questions about our products, services, delivery times, returns, after-sales support, and much more.
Whether you're a sound engineer, an artist, or a curious audiophile, this page is designed to help you quickly find the information you need.
If you don’t find your answer here, feel free to contact us directly — we're here to help.
Welcome to my ideal store.
I'll tell you why I created Cool Kids Audio.
Frequently Asked Questions
EU business (outside France): how to buy without French VAT?
Two options:
– At checkout, enter your EU VAT number. The field only appears once your address has been filled in.
– Or send me an email and I will issue you an invoice excluding VAT.
What are the shipping costs and delivery times?
France: pickup point €5.99 (free from €199), home delivery €8.99 (free from €299), express €29.99.
European Union: pickup point €8.99 (free from €399), standard delivery €12.99 (free from €499).
In-stock products ship within 1 to 5 business days, then arrive in 1 to 3 business days in France and 3 to 8 business days in the EU.
Do you ship outside the European Union?
Yes, to non-EU European countries (Switzerland, United Kingdom, Norway…): order directly on the store. Customs duties and import taxes are payable by you on delivery.
Can I return a product?
Consumers: you have 14 days after delivery to withdraw, no reason needed.
Up to 30 days, I also accept returns from all customers, with prior approval: complete product, in its original packaging, with a 10% restocking fee. Return shipping is at your expense.
Full details in the refund policy.
My parcel arrived damaged, what should I do?
Write precise reservations on the carrier's delivery slip, or refuse the parcel. Then let me know by email within 48 hours, with photos. You will not pay anything.
What warranty do products come with?
All products are covered by the 2-year legal guarantee of conformity, plus the manufacturer's warranty.
Ex-demo and used products are also covered by the legal guarantee, with the period during which a defect is presumed to pre-exist reduced to 12 months.
Do you offer installation or calibration?
Yes, on quotation. Send me an email to discuss it.
Need advice before buying?
Send me an email, I reply quickly.
I can't find the product I'm looking for
Send it to me by email and I'll look into adding it to the catalogue.