Refund policy

Refund & Return Policy

This policy applies to all orders placed on https://coolkidsaudio.com, operated under the commercial name “Cool Kids Audio” by Boring Vic SAS.

At Cool Kids Audio, we want the equipment you receive to be the right one. If it isn't, here is exactly what you are entitled to — and what we add on top.

At a glance

	Days 1 to 14	Days 15 to 30
Nature	Statutory right of withdrawal	Cool Kids Audio goodwill gesture
For whom	Consumer customers	All customers
Reason required	None	None
Prior approval	Not required	Required
Original packaging	Recommended, not required	Required
Return shipping	At your expense	At your expense
Restocking fee	None	10%
Outbound shipping	Refunded (standard rate)	Not refunded
Refund time	14 days max	Within 14 days after inspection

In both cases: a damaged, defective or non-conforming product falls under Part 4 — you pay nothing.

Part 1 — You are a consumer: your right of withdrawal (14 days)

This part describes your statutory rights. Nothing in the other parts of this policy, or on our product pages, can reduce or set them aside.

1.1 Time limit

In accordance with Article L221-18 of the French Consumer Code, you have 14 days to withdraw, without giving any reason and without penalty.

The period runs from the day when you — or a third party you have designated, other than the carrier — physically take possession of the goods. If your order includes several products delivered separately, the period runs from receipt of the last product.

If the period expires on a Saturday, Sunday or public holiday, it is extended to the next business day.

1.2 How to exercise your right

You simply need to send us an unambiguous statement before the period expires. No particular formality and no prior approval from us is required.

By email: victor@coolkidsaudio.com
By post: Boring Vic SAS, 5 rue Henri Le Chatelier, 38000 Grenoble, France
Using the model form provided in Part 6 (optional)

We will acknowledge receipt without delay and provide the practical return arrangements.

1.3 Returning the product

You must return the product no later than 14 days after notifying us of your withdrawal. The postmark date applies.

Return shipping costs are at your expense, in accordance with Article L221-23. We strongly recommend a tracked and insured carrier for the value of the product.

Bulky or heavy products — Certain products (speakers, subwoofers, furniture, racks) cannot be returned by ordinary post and require a specialised carrier. As an estimate, the return cost for this type of equipment can reach €250 per product, depending on its weight, volume and your location.

Contact us before any return: we can usually obtain a better carrier rate than yours and re-bill it to you at cost.

1.4 Refund

We refund all sums paid, product and outbound shipping included.

Outbound shipping is refunded on the basis of the cheapest standard delivery method we offered for your destination. If you chose express or premium delivery, the corresponding supplement remains at your expense.
The refund is made no later than 14 days from the date we recover the product, or on which you provide proof of its shipment — whichever is earlier.
The refund is made using the same means of payment as the one used for the order, unless you expressly agree to another means. It incurs no charge for you.
In the event of a partial withdrawal on an order that benefited from free shipping, if the remaining amount falls below the free-shipping threshold, the corresponding shipping costs may be deducted from the refund.

1.5 Condition of the product and depreciation

You may unpack, handle and try the product as you would in a shop, in order to establish its nature, characteristics and proper functioning. This does not affect your right of withdrawal in any way. Original packaging is not required, but we advise you to keep it: it is what will protect the equipment on return.

However, in accordance with Article L221-23, you may be held liable for any depreciation of the product resulting from handling other than what is necessary to establish its nature, characteristics and proper functioning. The corresponding amount will then be deducted from your refund, on the basis of a reasoned assessment communicated to you.

In concrete terms, the following may lead to depreciation: scratches, impacts, signs of prolonged use, permanent mounting, disassembly, modification, loss of accessories or documentation, removal of a protective film not necessary for testing.

1.6 Statutory exceptions

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:

goods made to your specifications or clearly personalised — for example: a cable cut to the requested length, custom connectorisation, a finish or colour made specially at your request by the manufacturer;
unsealed goods that cannot be returned for reasons of hygiene or health protection — for example: in-ear tips and cushions;
audio or video recordings and computer software unsealed after delivery;
the supply of digital content on an intangible medium (licence, activation code) whose performance began after your express prior agreement and your express waiver of your right of withdrawal. This agreement and waiver are requested from you explicitly before any code is delivered.

What is NOT an exception, contrary to a common belief: a product that we had to specially order from our supplier for you, but which exists in the manufacturer's standard catalogue, remains subject to the right of withdrawal. A “final sale” mention on a product page cannot stand in the way of this.

Part 2 — Extended return up to 30 days (goodwill gesture)

Beyond the statutory 14-day period, and until the 30th day after receipt, we accept returns on a commercial basis. This scheme is contractual, not statutory: it comes in addition to Part 1, and follows its own conditions.

2.1 Conditions

Prior approval required. Write to victor@coolkidsaudio.com before any return. No parcel returned without approval will be processed.
The product must be complete: accessories, cables, documentation, packing elements.
The product must be returned in its original packaging, in good condition.
The product must show no signs of use, scratches, impacts or modification.

2.2 Costs

Return shipping is at your expense.
A 10% restocking fee of the product price is withheld, to cover inspection, reconditioning and restocking.
Outbound shipping is not refunded.
The net amount is communicated to you after inspection of the product, before any refund. You remain free to refuse and ask us to reship the product to you at your expense.

2.3 Exclusions

Excluded from the extended commercial return:

the products listed in 1.6;
products manufactured or assembled to order by the manufacturer;
second-hand, ex-demo or clearance products, unless otherwise stated;
products whose serial number does not match that of the order.

Part 3 — You are a business customer

The right of withdrawal in Part 1 is reserved for consumers. It does not apply to purchases made by a professional in the course of their business — studios, venues, integrators, resellers.

Exception: in accordance with Article L221-3 of the French Consumer Code, a professional employing five or fewer staff benefits from the right of withdrawal where the object of the contract does not fall within the scope of their main activity. If you think you are in this situation, let us know.

For business customers, only the Part 2 scheme applies, subject to our approval, on the same conditions (prior approval, original packaging, 10% restocking, return and outbound shipping not refunded).

Parts 4 and 5 (defective products, legal guarantees), however, apply to everyone, consumers and professionals alike.

Part 4 — Damaged, defective or non-conforming product

In all the cases in this part, you bear no cost: no return, no restocking, no shipping.

4.1 Parcel damaged on receipt

Check the condition of the parcel in front of the delivery driver. If the packaging is torn, dented, opened or visibly damaged, we recommend that you make precise and detailed reservations on the carrier's delivery note, or refuse the parcel.

These reservations help us obtain redress from the carrier, but their absence does not deprive you of any right: our liability towards you remains full.

Notify us within 48 hours with photos of the parcel and the product.

4.2 Defective or non-conforming product

your order number;
a description of the problem;
photos or a video of the product and the packaging.

We arrange the return at our expense and offer you, as appropriate, a repair, an exchange or a full refund, in accordance with the legal guarantees set out in Part 5.

4.3 Our mistake

If you receive a product that is not the one ordered, an incorrect quantity or a missing accessory, let us know: we cover the entire correction, transport included.

Part 5 — Legal guarantees

Independently of this return policy, and at no cost to you, every product sold by Cool Kids Audio benefits from two legal guarantees. They are distinct from any commercial warranty offered by the manufacturer, which is added on top without ever replacing them.

5.1 Legal guarantee of conformity

Articles L217-3 et seq. of the French Consumer Code.

You have 2 years from delivery of the goods to act.
You do not have to prove the date the defect appeared: any lack of conformity appearing within 24 months of delivery is presumed to have existed at the time of delivery (Article L217-7).
You choose between repair and replacement of the goods, free of charge (Article L217-9). If both are impossible, too costly, late or a major inconvenience for you, you may obtain a price reduction or rescission of the sale with a refund (Articles L217-10 to L217-14).
Any goods repaired under the legal guarantee of conformity benefit from a 6-month extension of that guarantee. If you request repair but we proceed with a replacement, the replaced goods start a new legal guarantee of conformity period (Article L217-13).

5.2 Legal guarantee against hidden defects

Articles 1641 et seq. of the French Civil Code.

It covers hidden defects that make the goods unfit for their intended use, or greatly reduce that use, and that you could not detect at purchase.
You have 2 years from discovery of the defect to act (Article 1648).
You choose between returning the goods and being refunded the full price (redhibitory action), or keeping the goods and being refunded part of the price (estimatory action), in accordance with Article 1644.

5.3 How to invoke these guarantees

Write to us at victor@coolkidsaudio.com with your order number and a description of the defect. We arrange handling — diagnosis, then repair, replacement or refund as appropriate — at no cost to you under the legal guarantee of conformity. These guarantees apply to everyone, consumers and professionals alike.

5.4 Manufacturer's commercial warranty

Some manufacturers additionally offer their own commercial warranty, with their own duration and terms. It is added to the legal guarantees above without ever replacing or limiting them.

5.5 Second-hand and refurbished products

For goods sold as second-hand, ex-demo or refurbished, the presumption period for the defect's prior existence set out in 5.1 is reduced from 24 to 12 months, as permitted by Article L217-7 of the French Consumer Code. This reduction is expressly notified to you by this clause and by the “second-hand” or “refurbished” mention on the product page; by confirming the order of such a product, you are informed of and accept it. The legal guarantee of conformity and the guarantee against hidden defects otherwise remain due on the same terms.

5.6 Consignment products

Some products are offered on a consignment basis: the goods belong to a third-party consignor, but the sale is made to you in our own name. For you, this changes nothing: your seller and sole point of contact is Cool Kids Audio. The right of withdrawal (Part 1), the handling of defective or non-conforming products (Part 4) and the legal guarantees (Part 5) apply in exactly the same way as for any other product, and we are the ones who bear them, whatever the final destination of the goods or the payment. As consignment products are most often second-hand, the 12-month presumption period set out in 5.5 is generally applicable to them; it is then indicated on the product page.

Part 6 — Model withdrawal form

(To be completed and returned to us only if you wish to withdraw. Its use is optional: a simple email is enough.)

To the attention of Boring Vic SAS – Cool Kids Audio, 5 rue Henri Le Chatelier, 38000 Grenoble, France — victor@coolkidsaudio.com

I hereby notify you of my withdrawal from the contract for the sale of the goods below:

Product(s): ..............................................

Ordered on: ................ / Received on: ................

Order number: ..............................................

Name of consumer(s): ..............................................

Address of consumer(s): ..............................................

Signature (only if notified on paper): ................

Date: ................

Part 7 — Contact

For any question about a return, refund or guarantee:

victor@coolkidsaudio.com — reply within 48 business hours.

Boring Vic SAS — 5 rue Henri Le Chatelier, 38000 Grenoble, France RCS Grenoble 978 440 972 — VAT FR11978440972

Last updated: 16 July 2026

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