Refund policy

Return and Refund Policy

This policy applies to all orders placed on https://coolkidsaudio.com, operated under the trade name “Cool Kids Audio” by Boring Vic SAS.

At Cool Kids Audio, we want the gear you receive to be the right gear. If it isn't, here is exactly what you are entitled to — and what we offer on top.

At a glance

	Days 1 to 14	Days 15 to 30
Nature	Statutory right of withdrawal	Cool Kids Audio goodwill return
Who for	Consumers	All customers
Reason required	None	None
Prior approval	Not required	Required
Original packaging	Recommended, not required	Required
Return shipping	Paid by you	Paid by you
Restocking fee	None	10%
Outbound shipping	Refunded (standard rate)	Not refunded
Refund time	14 days max	Within 14 days after inspection

In both cases: a damaged, defective or non-conforming product falls under Part 4 — you pay nothing.

Part 1 — You are a consumer: your right of withdrawal (14 days)

This part describes your statutory rights. Nothing in the other parts of this policy, or on our product pages, can reduce or exclude them.

1.1 Time limit

In accordance with Article L221-18 of the French Consumer Code, you have 14 days to withdraw, without giving any reason and without penalty.

The period runs from the day you — or a third party you designate, other than the carrier — take physical possession of the goods. If your order includes several products delivered separately, the period runs from receipt of the last product.

If the period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

1.2 How to exercise your right

Simply send us an unambiguous statement before the period expires. No particular formality and no prior approval from us is required.

By email: victor@coolkidsaudio.com
By post: Boring Vic SAS, 2 rue du Docteur Hermite, 38000 Grenoble, France
Using the model form provided in Part 6 (optional)

We will acknowledge receipt without delay and send you the practical return instructions.

1.3 Returning the product

You must send the product back no later than 14 days after notifying us of your withdrawal. The shipping date stamp is proof.

Return shipping costs are borne by you, in accordance with Article L221-23. We strongly recommend a tracked carrier with insurance covering the value of the product.

Bulky or heavy products — Some products (speakers, subwoofers, furniture, racks) cannot be returned by ordinary post and require a specialised carrier. As an estimate, returning this type of equipment can cost up to €250 per product, depending on its weight, size and your location.

Contact us before any return: we can usually obtain a better carrier rate than you can and re-bill it to you at cost.

1.4 Refund

We refund all sums paid, including the product and outbound shipping.

Outbound shipping is refunded on the basis of the cheapest standard delivery method we offer for your destination. If you chose express or premium delivery, the corresponding extra cost remains payable by you.
The refund is made no later than 14 days from the date we receive the product back, or from the date you provide proof of its dispatch — whichever is earlier.
The refund is made using the same payment method as the one used for the order, unless you expressly agree to another method. It incurs no fees for you.
In the event of a partial withdrawal from an order that benefited from free shipping, if the remaining amount falls below the free-shipping threshold, the corresponding shipping costs may be deducted from the refund.

1.5 Condition of the product and depreciation

You may unpack, handle and try the product as you would in a shop, in order to establish its nature, characteristics and proper functioning. This does not affect your right of withdrawal in any way. The original packaging is not required, but we advise you to keep it: it is what will protect the equipment on its way back.

However, in accordance with Article L221-23, you may be held liable for any depreciation of the product resulting from handling other than what is necessary to establish its nature, characteristics and proper functioning. The corresponding amount will then be deducted from your refund, based on a reasoned assessment that will be sent to you.

In practice, the following may cause depreciation: scratches, impacts, signs of prolonged use, permanent installation, disassembly, modification, missing accessories or documentation, removal of a protective film not necessary for testing.

1.6 Statutory exceptions

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:

goods made to your specifications or clearly personalised — for example: cable cut to the requested length, custom termination, finish or colour made specially at your request by the manufacturer;
sealed goods unsealed after delivery that cannot be returned for health protection or hygiene reasons — for example: in-ear tips and cushions;
audio or video recordings and computer software unsealed after delivery;
the supply of digital content not on a tangible medium (licence, activation code) where performance has begun with your prior express consent and your express waiver of your right of withdrawal. This consent and waiver are explicitly requested from you before any code is delivered.

What is NOT an exception, contrary to popular belief: a product we had to order specially from our supplier for you, but which is part of the manufacturer's standard catalogue, remains subject to the right of withdrawal. A “final sale” notice on a product page cannot override this.

Part 2 — Extended return up to 30 days (goodwill gesture)

Beyond the 14-day statutory period, and up to the 30th day after receipt, we accept returns on a commercial basis. This scheme is contractual, not statutory: it is in addition to Part 1 and has its own conditions.

2.1 Conditions

Prior approval required. Write to victor@coolkidsaudio.com before sending anything back. No parcel returned without approval will be processed.
The product must be complete: accessories, cables, documentation, packing materials.
The product must be returned in its original packaging, in good condition.
The product must show no signs of use, scratches, impacts or modification.

2.2 Costs

Return shipping costs are borne by you.
A restocking fee of 10% of the product price is withheld to cover inspection, repackaging and restocking.
Outbound shipping costs are not refunded.
The net amount is communicated to you after inspection of the product, before any refund. You remain free to refuse and ask us to send the product back to you at your expense.

2.3 Exclusions

The following are excluded from the extended commercial return:

products listed in 1.6;
products manufactured or assembled to order by the manufacturer;
used, ex-demo or clearance products, unless otherwise stated;
products whose serial number does not match the one on the order.

Part 3 — You are a business customer

The right of withdrawal in Part 1 is reserved for consumers. It does not apply to purchases made by a business in the course of its activity — studios, venues, integrators, resellers.

Exception: in accordance with Article L221-3 of the French Consumer Code, a business employing five people or fewer benefits from the right of withdrawal when the purpose of the contract falls outside the scope of its main activity. If you believe this applies to you, let us know.

For business customers, only the scheme in Part 2 applies, subject to our approval, under the same conditions (prior approval, original packaging, 10% restocking fee, return and outbound shipping not refunded).

Parts 4 and 5 (defective products, statutory warranties), however, apply to everyone, consumers and businesses alike.

Part 4 — Damaged, defective or non-conforming product

In all cases covered by this part, you bear no costs: no return shipping, no restocking fee, no delivery charges.

4.1 Parcel damaged on delivery

Check the condition of the parcel in front of the delivery driver. If the packaging is torn, dented, opened or visibly damaged, we recommend that you make precise and detailed reservations on the carrier's delivery note, or refuse the parcel.

These reservations help us obtain compensation from the carrier, but their absence does not deprive you of any right: our liability towards you remains in full.

Notify us within 48 hours with photos of the parcel and the product.

4.2 Defective or non-conforming product

your order number;
a description of the problem;
photos or a video of the product and packaging.

We arrange the return at our expense and offer you, as appropriate, a repair, an exchange or a full refund, in accordance with the statutory warranties set out in Part 5.

4.3 Our mistake

If you receive a product other than the one ordered, the wrong quantity or a missing accessory, let us know: we cover the full cost of putting it right, shipping included.

Part 5 — Statutory warranties

Independently of this return policy, and at no cost to you, every product sold by Cool Kids Audio benefits from two statutory warranties. They are separate from any manufacturer's commercial warranty, which is in addition to them and never replaces them.

5.1 Statutory warranty of conformity

Articles L217-3 et seq. of the French Consumer Code.

You have 2 years from delivery of the goods to take action.
You do not have to prove when the defect appeared: any lack of conformity that appears within 24 months of delivery is presumed to have existed at the time of delivery (Article L217-7).
You choose between repair and replacement of the goods, free of charge (Article L217-9). If both are impossible, disproportionately costly, delayed or a major inconvenience for you, you may obtain a price reduction or cancellation of the sale with a refund (Articles L217-10 to L217-14).
Any goods repaired under the statutory warranty of conformity benefit from a 6-month extension of that warranty. If you request a repair but we replace the goods instead, the replacement starts a new statutory warranty of conformity period (Article L217-13).

5.2 Statutory warranty against hidden defects

Articles 1641 et seq. of the French Civil Code.

It covers hidden defects that make the goods unfit for their intended use, or that greatly reduce that use, and that you could not detect at the time of purchase.
You have 2 years from discovery of the defect to take action (Article 1648).
You choose between returning the goods and obtaining a full refund of the price (rescission), or keeping the goods and obtaining a partial refund of the price (price reduction), in accordance with Article 1644.

5.3 How to claim under these warranties

Write to us at victor@coolkidsaudio.com with your order number and a description of the defect. We handle everything — diagnosis, then repair, replacement or refund as appropriate — at no cost to you under the statutory warranty of conformity. These warranties apply to everyone, consumers and businesses alike.

5.4 Manufacturer's commercial warranty

Some manufacturers also offer their own commercial warranty, with their own duration and terms. It is in addition to the statutory warranties above and never replaces or limits them.

5.5 Used and refurbished products

For goods sold as used, ex-demo or refurbished, the presumption period set out in 5.1 is reduced from 24 to 12 months, as permitted by Article L217-7 of the French Consumer Code. This reduction is expressly brought to your attention by this clause and by the “used” or “refurbished” mention on the product page; by placing an order for such a product, you are informed of it and accept it. The statutory warranty of conformity and the warranty against hidden defects otherwise remain fully applicable under the same conditions.

5.6 Consignment products

Some products are offered on consignment: the goods belong to a third-party consignor, but the sale is made to you in our own name. For you, this changes nothing: your seller and sole point of contact is Cool Kids Audio. The right of withdrawal (Part 1), the handling of defective or non-conforming products (Part 4) and the statutory warranties (Part 5) apply exactly as for any other product, and we are responsible for them, regardless of the final destination of the goods or the payment. As consignment products are usually used goods, the 12-month presumption period set out in 5.5 generally applies to them; this is then indicated on the product page.

Part 6 — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. Using it is optional: a simple email is enough.)

To: Boring Vic SAS – Cool Kids Audio, 2 rue du Docteur Hermite, 38000 Grenoble, France — victor@coolkidsaudio.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Product(s): ..............................................

Ordered on: ................ / Received on: ................

Order number: ..............................................

Name of consumer(s): ..............................................

Address of consumer(s): ..............................................

Signature (only if this form is notified on paper): ................

Date: ................

Part 7 — Contact

For any question about a return, a refund or a warranty:

victor@coolkidsaudio.com — reply within 48 business hours.

Boring Vic SAS — 2 rue du Docteur Hermite, 38000 Grenoble, France — RCS Grenoble 978 440 972 — VAT FR11978440972

Last updated: 7 October 2026

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