Refund policy
Refund & Return Policy
At Cool Kids Audio, we want you to be fully satisfied with your purchase. If this is not the case, you may request a return in accordance with the conditions below.
Return Policy Summary
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Returns accepted within 30 days of delivery
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Return shipping costs are the customer’s responsibility
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A 10% restocking fee may apply
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Certain products are non-returnable
1. Return Period
Return requests must be made within 30 days of receiving the order.
After this period, returns or refunds may no longer be accepted.
2. Return Conditions
Returned products must:
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be in perfect condition
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include all original accessories and documentation
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be returned in their original packaging
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show no signs of excessive use or damage
Cool Kids Audio reserves the right to refuse any return that does not meet these conditions.
3. Return Procedure
Before returning any product, customers must contact:
No return will be accepted without prior approval.
Return instructions will be provided once the request has been reviewed and approved.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or an error occurred during shipment.
We strongly recommend using a tracked and insured shipping service.
Cool Kids Audio cannot be held responsible for returned packages lost or damaged during transit.
5. Restocking Fee
A 10% restocking fee may apply to certain returns in order to cover inspection, handling, and restocking costs.
The final refund amount will be confirmed after the returned product has been inspected.
6. Non-Returnable Items
Certain products are non-returnable, including:
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custom-made or personalized products
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special-order items requested from suppliers
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activated software or digital products
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products showing signs of wear, modification, or damage
Products marked as final sale or non-refundable on the product page are not eligible for return.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact Cool Kids Audio as soon as possible with:
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a description of the issue
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photos of the product and packaging
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your order number
Each situation will be reviewed individually in order to provide an appropriate solution.
8. Refunds
Once the returned product has been received and inspected, you will be notified whether the refund has been approved or rejected.
If approved, the refund will be processed using the original payment method within a reasonable timeframe.
Original shipping costs are non-refundable unless otherwise required by law or in the case of an error on our part.
9. Contact
For any questions regarding returns or refunds: