Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed on coolkidsaudio.com, operated under the commercial name “Cool Kids Audio” by Boring Vic SAS.

1. Shipping Destinations

Cool Kids Audio ships products within France and internationally, depending on the destinations available at checkout.

Certain brands or products may be subject to geographical restrictions imposed by manufacturers or distributors.

2. Processing & Shipping Times

Estimated shipping times displayed on the website are provided for informational purposes only.

Orders are generally prepared and shipped within 1 to 5 business days unless otherwise stated on the product page.

Delivery times may vary depending on:

  • product availability

  • special-order or custom-requested items

  • peak activity periods

  • supplier or carrier delays

In the event of a significant delay, customers will be informed as soon as possible.

3. Carriers

Orders are shipped using carriers selected by Cool Kids Audio based on the destination, package size, weight, and product type.

Tracking information may be provided after shipment when available.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • destination country

  • package weight and dimensions

  • selected shipping method

Shipping fees are displayed before payment confirmation.

5. Customs Duties & Import Taxes

For orders shipped outside the European Union, customs duties, local taxes, or import fees may be charged by the destination country.

These charges are the sole responsibility of the customer.

Cool Kids Audio cannot be held responsible for additional import-related costs.

6. Damaged or Lost Packages

Customers are responsible for inspecting the package upon delivery.

If a package appears damaged, opened, or compromised, customers are encouraged to report it to the carrier and contact Cool Kids Audio as soon as possible at:

victor@coolkidsaudio.com

In the event of a package confirmed as lost by the carrier, an investigation may be initiated before any replacement or refund is issued.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Cool Kids Audio cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

8. Delivery Delays

Delivery times depend on carriers and may be affected by circumstances beyond the control of Cool Kids Audio, including:

  • weather conditions

  • strikes

  • logistical disruptions

  • customs processing

  • force majeure events

Cool Kids Audio cannot be held responsible for delays caused by carriers or customs authorities.