Shipping policy

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Shipping Policy

This policy applies to all orders placed on https://coolkidsaudio.com, operated under the trade name "Cool Kids Audio" by Boring Vic SAS.

1. Delivery Areas

Cool Kids Audio delivers to mainland France, the 26 other European Union countries and European countries outside the EU (Switzerland, United Kingdom, Norway, etc.).

The destinations actually available are those offered by the country selector at the top of each page and confirmed at checkout. All orders are shipped from France, in euros, EU taxes included: no customs fees or import duties apply to intra-EU deliveries.

Certain brands or products may be subject to geographic restrictions imposed by the manufacturer or its distributor. These restrictions are indicated on the product page or communicated to you before shipping; where applicable, your order is cancelled and fully refunded.

Europe outside the EU (Switzerland, United Kingdom, Norway, etc.): order directly on the store. Shipping costs are displayed at checkout. Any customs duties, local taxes and import fees are your responsibility and remain payable to the destination country.

Outside Europe: write to us at victor@coolkidsaudio.com. We review these shipments on a case-by-case basis, with a freight quote.

2. Delivery Methods and Shipping Costs

Shipping costs are calculated automatically based on your destination and order amount. They are displayed before you confirm payment, and the amount shown at checkout prevails.

Current rates:

Mainland France

Method	Price	Free from
Pickup point delivery	€5.99	€199 purchase
Standard home delivery	€8.99	€299 purchase
Express home delivery	€29.99	—

European Union (excluding France)

Method	Price	Free from
Pickup point delivery	€8.99	€399 purchase
Standard international delivery	€12.99	€499 purchase

Free shipping thresholds are assessed on the order amount including VAT after discounts, excluding shipping costs.

This rate schedule applies to the entire catalog. Occasional promotional offers may temporarily improve it (lowered free shipping threshold, free shipping with no minimum): they are then applied automatically to your cart and announced on the website. Conversely, certain bulky, heavy or fragile products are subject to special delivery arrangements: see section 6.

In the event of a discrepancy between the schedule above and the amount displayed at checkout, the amount displayed at checkout is the one charged to you and prevails.

3. Preparation Time

Orders are prepared and handed to the carrier within 1 to 5 business days for items in stock.

For products marked as pre-order, made to order or being restocked, the lead time indicated on the product page applies. If no lead time is indicated and we find an item unavailable after your order, we will contact you within 48 business hours to offer either a firm lead time or cancellation with a full refund.

4. Delivery Time and Delays

4.1 Delivery Deadline

In accordance with Article L216-1 of the French Consumer Code, we undertake to deliver to you no later than 30 days after the conclusion of the contract, unless a different date or period is expressly indicated on the product page or at the time of order.

For information, once the parcel has been shipped, observed transit times are:

France: 1 to 3 business days (24 hours for express);
European Union: 3 to 8 business days depending on the destination.

These transit times are carrier estimates and do not replace the delivery deadline above.

4.2 If We Are Late

If we have not delivered by the agreed deadline, you may, in accordance with Articles L216-6 and L216-7:

require us to deliver within a reasonable additional period, in writing (email or letter);
then, if we still fail to deliver within this new period, terminate the order by simple written notice.

You may terminate the order immediately, without an additional period, if we refuse to deliver or if the delivery date was an essential condition of the contract for you, brought to our attention before the contract was concluded.

In the event of termination, we will refund all sums paid, no later than 14 days after receiving your decision.

4.3 Exceptional Circumstances

Events beyond our control (bad weather, strikes, carrier logistics incidents, force majeure) may extend transit times. We will inform you as soon as we become aware of them. This in no way reduces your rights described in 4.2 or our liability described in 8.

5. Order Tracking

A shipping confirmation email, containing the tracking number and the carrier's link, is sent to you as soon as the parcel is handed over. If you do not receive it, check your spam folder then write to us.

For pallet deliveries or deliveries by a specialized carrier, tracking may take the form of a phone call from the carrier to arrange a time slot: make sure the number provided at checkout is reachable.

6. Bulky, Heavy or Fragile Products

Part of our catalog (monitoring speakers, subwoofers, studio furniture, racks) exceeds ordinary postal dimensions. For these products:

shipping is done by specialized carrier, with delivery by appointment;
delivery is made at the foot of the building or at the doorstep, unless otherwise agreed; it does not include carrying upstairs, unpacking or installation, unless previously agreed in writing;
transit time is generally longer and is communicated to you at checkout;
plan for someone to be present to receive and check the equipment.

We also offer installation and calibration services: write to us for a quote.

7. Receiving Your Parcel

Check the condition of the parcel upon receipt, in front of the delivery person.

If the packaging is torn, dented, wet, open or visibly damaged, we recommend:

either issuing written, precise and detailed reservations on the carrier's delivery slip (a mention such as "subject to unpacking" has no value);
or refusing the parcel outright.

Then notify us within 48 hours at victor@coolkidsaudio.com, with photos.

⚠️ Important: these reservations make it easier for us to claim against the carrier, but their absence does not deprive you of any right against us. See section 8.

8. Damaged, Lost or Undelivered Parcel

In accordance with Article L221-15 of the French Consumer Code, Cool Kids Audio is automatically liable towards its consumer customers for the proper performance of delivery, including when it is entrusted to a third-party carrier.

In practical terms:

your contact is us — never the carrier. You have no steps to take with the carrier;
the risk of loss or damage is transferred to you when you physically take possession of the parcel (Article L216-4), and not before. A parcel lost or broken in transit is our problem, not yours;
an investigation with the carrier may be opened, but its outcome does not condition your compensation: we reship the product or fully refund you.

We can only be released from this liability in the event of fault on your part, an unforeseeable and unavoidable act of a third party unrelated to the contract, or force majeure.

Exception provided by Article L216-5: if you entrust delivery to a carrier you chose yourself and that we did not offer, the risk is transferred to you as soon as the goods are handed to that carrier.

9. Delivery Address

You are responsible for the accuracy and completeness of the delivery information entered at checkout (number, floor, access code, building, phone).

As long as the order has not been shipped, write to us: we will correct the address free of charge.
Once the parcel has been handed to the carrier, an address change is not always possible and may incur fees invoiced to us by the carrier, which we re-invoice to you at cost.
A parcel returned to sender due to an incorrect or incomplete address, or recipient absence after delivery attempts and the carrier's holding period, is reshipped to you at your expense, or refunded minus the round-trip shipping costs actually incurred.

10. Business Customers in the European Union

You can be delivered exclusive of French VAT if you hold a valid intra-community VAT number. Two options:

enter your intra-community VAT number at checkout (the field appears once your address is completed); or
write to us so that we issue a dedicated invoice.

Reverse-charge VAT accounting in your country remains your responsibility.

For business customers, sections 4.2, 7 and 8 fall under the ordinary law of sale and transport: reservations with the carrier within the form and time limits of Article L133-3 of the French Commercial Code condition recourse, and the transfer of risk occurs upon handover to the carrier.

11. Contact

victor@coolkidsaudio.com — reply within 48 business hours.

Boring Vic SAS — 2 rue du Docteur Hermite, 38000 Grenoble, France RCS Grenoble 978 440 972 — VAT FR11978440972

Last updated: October 7, 2026

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